1. personal data

Please refer to our privacy policy in this regard.

2. content


The website www.naturecastle.ch (“Website”) uses materials such as images, photographs, graphics, logos, videos, films, audio files and text (the “Material”). The Material is the property of NatureCastle, Merianweg 10, 3400 Burgdorf, Switzerland and is protected under the provisions of copyright law, trademark law, design law and on the basis of personal rights under Swiss and international law.
Any use of the material – beyond purely private purposes – requires the prior written consent of NatureCastle. The same applies to any alteration of the material, in particular translation or any other form of processing, and to any forwarding.

3. exclusion of liability


If the user downloads material or uses it in any other form, this is done at their own risk. NatureCastle is not liable for any resulting damage to the user, in particular to data, hardware or software. Liability for intent and gross negligence remains unaffected. NatureCastle accepts no liability for the infringement of third party rights.
The information on this website has been compiled with great care and thoroughly checked, but NatureCastle accepts no liability for its correctness, topicality and completeness. The website is intended to provide general information and is in no way a substitute for medical or professional advice.

4 Liability


a) PROVIDER is liable without limitation for intent and gross negligence.
b) PROVIDER is liable for simple negligence – except in the case of injury to life, limb or health – only insofar as essential contractual obligations (cardinal obligations) are violated. Liability is limited to the foreseeable damage typical for the contract, however, up to a maximum amount of EUR ………….
c) Liability for indirect and unforeseeable damage, loss of production and use, loss of profit, loss of savings and financial loss due to claims by third parties, is excluded in the case of simple negligence – except in the case of injury to life, limb or health.
d) Any further liability than provided for in this contract is excluded – regardless of the legal nature of the asserted claim. However, the foregoing limitations or exclusions of liability shall not apply to strict liability prescribed by law (e.g. under the Product Liability Act) or to liability under a strict warranty.
e) Insofar as liability is excluded or limited in accordance with sections 2 and 3, this also applies to the personal liability of PROVIDER’s employees, representatives, organs and vicarious agents. Translated with 

5. terms of payment


a) The amount payable shall be due for payment within 7 days net after completion of the order or invoice, insofar as no other term of payment results from the order confirmation. The payment obligation shall be fulfilled by transfer to the Contractor’s specified account or by cash payment.

b) The Client is only entitled to set-off, even if notices of defects or counterclaims are asserted, if the counterclaims have been legally established, recognised by the Contractor or are undisputed. The client is only entitled to exercise a right of retention if his counterclaim is based on the same contractual relationship.

6. shipping and handling


Shipping and handling charges per order (shipping for most standard orders is within 5-7 working days)
Standard shipping costs max. 2kg:
Austria 20 CHF
Italy 20 CHF
France 20 CHF
Germany 20 CHF
Switzerland 10 CHF
NatureCastle offers standard shipping. Online orders are shipped Monday through Friday, excluding holidays. Orders placed on Saturday and Sunday will be processed the following business day.
– Most orders shipped via standard shipping are processed and shipped within 1-2 business days, depending on product availability.
– Most orders shipped by standard shipping will be delivered within 2-15 business days from the date the order is shipped.
– All orders are shipped by Swiss Post. For Austria, Italy, France and Germany, packages are shipped with DHL.
– We deliver exclusively to the country of your delivery address.
All orders can also be collected locally free of charge.

7. right of exchange and withdrawal


If for any reason you are not satisfied with your order from www.naturecastle.ch, you may return the products as long as they are in their original condition.
However, you must bear the cost of the return shipment at your own expense as long as the product is undamaged and correctly delivered. Product exchanges are not possible as long as the product arrives undamaged.

The processing time takes between 7 to 10 working days after receipt of your return. Working days: Monday to Friday, excluding public holidays.
You will receive an email confirmation once we have received and processed your return.
For more information about returns and exchanges, contact us by phone.

8.Third Party Links


We are not responsible for the content of any third party website, even if linked to or from the Website. Links appearing on the Website are for user convenience only and do not constitute an endorsement of the linked content, products, services or suppliers. Your use of and access to these third party websites is at your own risk. We are in no way responsible for examining or evaluating the offerings of any third party websites or any other websites linked to the Site, and we make no warranties about the offerings of such websites or any other websites linked to the Site, nor do we assume any responsibility or liability for the actions, content, products or services of such websites, including but not limited to their privacy policies and terms and conditions. You should carefully review the privacy policies and terms and conditions of any third party websites you visit.

9. legal consequences


NatureCastle reserves the right to block the user’s access to the login area if the user violates these Terms of Use and/or any legal provisions. In this case the use of this area is no longer permitted and any further use is therefore unauthorised. NatureCastle reserves the right to prosecute unauthorised use and any infringement of rights, in particular the infringement of personal rights, trademarks, designs, copyrights and other industrial property rights, under civil and/or criminal law.
The invalidity or ineffectiveness of individual terms of these Terms of Use shall not affect the validity of the remaining Terms of Use. Translated with